Service
Mystery shopping
Measuring service quality and experience through a trained “shopper”. Member of MSPA.
The Mystery Shopper service is the measurement of service quality, performance and experience by a trained and pre-briefed “shopper”.
Mystery shopping is based on professionally established principles structured in 1997 with the formation of the “Mystery Shopper Providers Association” (MSPA), of which we are a member.
The Mystery Shopper program is tasked with achieving the following goals:
- To improve customer service to the level your customers expect
- To ensure respect for and application of your business policy, standards and procedures
- To improve employee performance and behaviour
- To strengthen employee integrity
- To track and measure improvements relative to previous visits or to the competition
Our team of mystery shoppers guarantees a professional and responsible approach to the set goals.